Thank you for shopping with CloseXFriends! We aim to provide our customers with the best shopping experience, and we want you to be happy with your purchase. If you’re not fully satisfied, please refer to the policy below for returns and exchanges.

1. Returns

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags still attached.

Several types of goods are exempt from being returned, including:

• Intimate or sanitary goods

• Hazardous materials

• Flammable liquids or gases

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

2. Exchanges (if applicable)

Once your return is received and inspected, we will notify you by email that we’ve received your returned item. You will also be informed whether your exchange has been approved or rejected.

If approved, we will process your exchange within a certain number of days.

If you’ve completed all steps and still haven’t received your exchange, please contact us at support@closexfriends.com

Please note: We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us at support@closexfriends.com

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Contact Us

For any questions regarding our returns or exchanges, or if you need further assistance, please reach out to us at support@closexfriends.com We're happy to help!

Thank you for supporting local brands with CloseXFriends!

---